Privacy Policy

Last Updated: 05 September 2026

Embakai Tech Solutions (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, website, and digital platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and project information submitted through our forms.
• Technical Information: IP address, browser type, device details, and usage data for analytics and security monitoring.
• Transactional Information: Billing details, invoices, and payment confirmations for services rendered.

2. How We Use Your Information

Your information is used to:

• Deliver and improve our services.
• Communicate with you about projects, updates, and support.
• Ensure system security and prevent unauthorized access.
• Process payments and manage client accounts.
• Comply with legal and regulatory obligations.

3. Data Security

We apply a security‑first approach across all systems, including:

• Reasonable technical and organisational measures appropriate to the service.
• Hosting and provider security features where available.
• Logging, backups and service monitoring where appropriate.
• Access controls intended to limit information to authorised personnel and service providers who need it.

4. Sharing of Information

We do not sell or rent your personal data. Information may only be shared with:

• Trusted service providers assisting in operations (e.g., hosting, payment processing).
• Legal authorities when required by law or to protect rights and security.

5. Cookies & Tracking

Our website may use cookies and analytics tools to:

• Improve user experience.
• Monitor website performance.
• Deliver relevant content and marketing campaigns.
  You can manage or disable cookies in your browser settings.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Meet legal, accounting, or reporting requirements.

8. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Embakai Tech Solutions
📍 Port Moresby, Papua New Guinea
📧 [email protected]
📞 74511449

Embakai AI Platform Information

When a client or user uses the Embakai AI Platform, business messaging, automation, integration, onboarding or support services, Embakai Tech Solutions may process information needed to provide and maintain those services. Depending on the service and the permissions granted, this may include a name, phone number, business information, WhatsApp Business Account identifiers, WhatsApp phone number IDs, Meta Business Account or WABA identifiers, customer messages and message metadata, webhook event data, support conversations, authentication or authorisation information, technical logs, and IP address or device information where applicable.

We process this information only as reasonably necessary to provide WhatsApp business messaging, AI-assisted customer support, automated responses, human support handover, account onboarding, business account management, integrations, security, troubleshooting and service monitoring.

Meta and WhatsApp Business Integrations

When a business connects a WhatsApp Business Account through Meta-authorised onboarding, Embakai Tech Solutions may receive and process information made available through Meta APIs according to the permissions granted by that business. Access is limited to what is needed for the connected service. The business's use of Meta and WhatsApp is also subject to the applicable Meta and WhatsApp terms and policies.

We may use hosting, communications, security, support and other service providers to process information on our behalf where needed to deliver a service. We do not sell personal data.

Deletion Requests

You may ask us to delete personal information held in Embakai-controlled systems, subject to information that must be retained for legal, security, accounting, contractual or dispute-resolution purposes. See our User Data Deletion Instructions for the request process.