Last Updated: 02 February 2026
We value transparency, trust, and long‑term partnerships. This Refund and Returns Policy outlines the conditions under which refunds or service adjustments may be provided.
Our services (web development, mobile apps, hosting, cybersecurity, AI automation, etc.) are custom‑built and tailored to each client. Refunds are generally not available once a project has commenced. However, partial refunds or service credits may be considered in the following cases:
Failure to deliver agreed‑upon project milestones.
Technical issues caused solely by our team that cannot be resolved.
Duplicate or accidental payments.
Hosting, DevOps, and subscription‑based services are billed in advance.
Refunds are not issued for unused portions of active subscriptions.
If you cancel before renewal, your service will remain active until the end of the billing cycle.
For digital products (e.g., plugins, templates, or content solutions):
Refunds are only available if the product is proven defective or unusable.
No refunds will be issued for downloaded, accessed, or customized products.
As we provide digital services and solutions only, there are no physical goods to return.
To request a refund, please contact us within 7 business days of the issue:
📞 74511449
Your request must include:
Project or invoice reference number.
Reason for the refund request.
Supporting details or evidence (if applicable).
Approved refunds will be processed within 10–15 business days.
Refunds will be issued via the original payment method unless otherwise agreed.
All refunds are subject to verification and approval.
Refunds exclude third‑party charges (e.g., BSP Pay transaction fees, domain registry fees).
This policy is published in compliance with BSP Pay Merchant requirements and is accessible to all clients.
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.